Our Refund Policy

​We have a general "no refunds" policy. The reason for our general “no refunds” policy is this: we are a small children’s charity that operates on a shoestring and reinvests our profits back into the Club. When our members purchase sessions/events with us, we pay costs including, but not limited to, hall hire costs, utilities costs, coaching insurances and staff wages to ensure the appropriate level of staffing for the number of people booked into each session/event. Whether or not you/your gymnast attend a session/event you have paid for, we have already paid to run that session. If you decide to reclaim money you have paid us to run sessions for you, we have still run those sessions and incurred those costs, and would therefore be operating at a loss, which as you will be able to understand is potentially devastating for a business, let alone a charity.

 

If you are not able to attend a session or event you have paid for, in some circumstances we may be able to offer you an alternative session or event on a different day or at a different site, where availability allows, but this is at the discretion of our Head Coach and you will need to put your request in writing to admin@viva-gymnastics.club in order for this to be considered. In exceptional circumstances we may consider issuing a refund, but again this is at the discretion of our Head Coach and must be requested in writing to admin@viva-gymnastics.club. We aim to respond to all queries within 5 working days.

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Please DO NOT try to reclaim money via your payment provider, as we are often charged a fee which, as a small children’s charity, has a significant impact on us. If you reclaim money from us and it is deemed to be unfair, we reserve the right to seek to recover the funds, including any fees we have been charged as a result of the clawback, and we reserve the right to refuse future service to you. We are always happy to work with you to find a mutually satisfactory resolution, including discussing refunds with you via the procedure outlined above.