Our Refund Policy

As a small children’s charity that operates on a shoestring and reinvests our profits back into the Club, we operate a general 'no refunds' policy on fees paid for services we have provided.

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When our members purchase sessions with us, we pay hall hire costs, utilities costs, coaching insurances and staff wages to ensure the appropriate level of staffing for the number of people booked into each session. Whether or not you/your gymnast attend a session you have paid for, we have already paid to run that session. If you decide to reclaim money you have paid us to run sessions for you, we have still run those sessions and incurred those costs, and would therefore be operating at a loss, which as you will be able to understand is potentially devastating for a business, let alone a charity.

If you are not able to attend a session or sessions you have paid for, in some circumstances we may be able to offer you an alternative session or sessions on a different day or at a different site, where availability allows, but this is at the discretion of our Head Coach and you will need to put your request in writing to admin@viva-gymnastics.club in order for this to be considered.

In exceptional circumstances we may consider issuing a refund, but again this is at the discretion of our Head Coach and must be requested in writing to admin@viva-gymnastics.club. We aim to respond to all queries within 7 days.